Privacy Policy

AETERNA (hereinafter referred to as “we”) fully understands the importance of your personal information and will do its utmost to protect its security and reliability. This policy explains how we collect, use, store, share, and protect your personal information.

I. How We Collect Your Information

We collect information that you voluntarily provide to us, as well as information generated during your use of our services, including:

• Registration and Transaction Information: Your name, mobile phone number, email address, shipping address, payment information, etc., provided when registering an account, placing an order, or booking services.
• Service Interaction Information: The content of conversations and related information you provide when communicating with our customer service, consulting, or providing feedback.
• Device and Log Information: Device information (such as model, operating system, IP address), browsing history, access time, and page dwell time automatically recorded by the system when you visit our website or App.
• Marketing Preference Information: With your consent, we will collect your feedback on product style and size preferences to provide services that better suit your needs.

II. How We Use Your Information

We will only use your information within the following necessary scope:
To provide you with services such as order processing, product delivery, and after-sales support.

We verify your identity and ensure the security of your account and transactions.

We respond to your inquiries and feedback, resolving your issues.

With your consent, we may push information about new products, events, and services to you (you can unsubscribe at any time in your account settings).

We analyze user behavior to optimize our products, services, and website experience.

We comply with laws, regulations, regulatory requirements, or fulfill our legal obligations.

III. How We Share Your Information

We will not sell, trade, or provide your personal information to unrelated third parties unless: With your explicit consent or authorization.

To complete order delivery, we provide necessary recipient information (such as name, address, and telephone number) to logistics companies.

To process payments, we provide necessary payment information to partner payment institutions.

Disclosure is made at the legal request of judicial or regulatory authorities, or to protect the legitimate rights and interests of us, users, or the public.

IV. Information Storage and Security

We will adopt industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure.

Your information will be stored on secure servers located in China and will not be transferred across borders unless otherwise stipulated by law.

We retain your information only for the period necessary to achieve the purposes for which it is collected, or retain relevant records as required by laws and regulations.

V. Your Rights
You have the right to:
Access, correct, or update your account information.
Application to cancel your account (we will process and delete the relevant information according to regulations after verifying your identity).
Withdraw your consent to subscribe to marketing information.
Understand the relevant circumstances regarding our processing of your personal information.

To exercise the above rights, please contact us.

VI. Protection of Minors
We attach great importance to the protection of minors’ personal information. If you are under the age of 18, please read this policy with the supervision of your guardian and use our services with your guardian’s consent.

VII. Policy Updates
We may update this policy based on business development or changes in laws and regulations. The updated policy will be published on the website and will take effect from the date of publication. We will notify you of significant changes through reasonable means.

VIII. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us.